Sample Resume Bahasa Inggris

RESUME

PERSONAL DETAILS

NAME Jane Doe

ADDRESS 123 Smith Street

Sometown VIC 3137

TELEPHONE 0812 123 456

E-MAIL yourname@email.com

DATE OF BIRTH 20 April 1973

CAREER PROFILE

I have highly developed verbal and written communication skills & the ability to liaise with customers and
fellow staff members, at all levels. I have a strong passion for child care, and working with children and an
ability to contribute effectively as a productive and friendly team member, and to lead others where required.
I am committed to quality standards and ensuring tasks are performed with professionalism.

EMPLOYMENT HISTORY

July 2009 – Present Kids are us
Position: Child Care Assistant
• Working with Room Leader and management representatives in caring for children, aged 18 – 36 mths
• Ensuring appropriate delivery of educational programmes including working with learning aids, and
activity programmes for children.
• Assessment of children’s developmental stages, and making recommendations to management about
child supervision and care.
• Liaising with parents and guardians about child welfare and time at the centre.
Nov 2006-Sept 2007 Best Casino, Jakarta
Position: Food & Beverage Attendant
• Working in Best Casino restaurants with Best food & beverage department.
• Ensuring high levels of customer service delivered to customers at all times
• Working under pressure to ensure client satisfaction throughout busy service periods
• Handling cash and balancing tills at end of trading day
• Serving alcohol and ensuring Best Casino compliance in responsible service of alcohol
• Customer liaison and conflict resolution when required
Nov 2004-Dec 2005 Indah Hotel, Jakarta
Position: Customer Service Manager
• Working in the exclusive “Indah Bar” and the hotel restaurant overseeing staff in providing service to a
predominantly international clientele
• Ensuring high levels of customer service & 100% customer satisfaction delivered at all times
• Training of service staff in selling techniques and promotion of fine dining menu
• Developing new hotel procedures around client bill processing and payment, and balancing till at the end
of each trading day
• Customer conflict resolution
• Supervision & delegation of casual & junior staff and training of new staff members
Apr 2000-Mar 2004 Bagus Hotel, Jakarta
Position: Customer Service
• Working in the upmarket Lobby Lounge
• Staff management & supervision, and training & professional development of staff
• End of day cash balancing & preparation for banking
• Preparation of revenue summary reports for general cashiers
• Management of Hotel Bakery & Kiosk including customer service, co-ordination of take-away orders,
coffee making
• End of day report preparation for management
• Marketing, promotion & sales of tickets for major events

EDUCATION

2010 First Aid Training
2009 Certificate III in Children’s Services
Jakarta University
Jakarta, Indonesia
2009 First Aid, Anaphylaxis and Asthma Training
1998 Diploma in Hospitality Studies
Jakarta, Indonesia

REFEREES:

- David Snibbs
Dept Social Science and Early childhood
Ph: 0843 123 987
- Jason Adson (Director)
Mob: 0265 342 123
- Michael Modus (2 Yr Old Supervisor)
Kids are us
22 Smith St, Bobtown
Mob: 0912 625 321